Having trouble seeing a Smart Offer on your site? Try these suggestions:
Check to see if the Spring Metrics tracking code is on your site.
If the code is not on your site or on the page you're testing, no Offers will appear. The tracking code is a prerequisite to seeing Offers. Right click on your website's home page, choose "View page source", and in the source code search for "springmetq". If no results appear, then the code is most likely not on your site.
If the code is missing from your site, you can find your tracking code here.
Check to see if your browser is automatically clearing cookies after it closes.
Some browsers allow you to automatically wipe all cookies upon quitting the browser. This means that each new browser session starts you off with no cookies saved. If that happens on your browser, you'll always look like a "First time visitor" to the Spring Metrics system, so keep that in mind if you're testing a Smart Offer designed for "Repeat visitors". Learn more about auto-clearing cookies in different browsers: Chrome, Firefox, IE.
Still not seeing your Smart Offer? Try the following test:
1. Leave your site, but dont close the browser. Going to cnn.com works.
2. Clear all cookies from your browser.
3. Close your browser.
4. Open your browser, and go to your site in such a way that you meet the criteria to see the Offer.
(Note that the above test does not work for "Repeat visitor" Offers.)
If you're still unable to see the Offer, email us and we'll help investigate for you.